UX Researcher

About the job

Overview

POSITION ACCOUNTABILITY

The UX Researcher analyzes customer/consumer data and research to identify trends, key indicators, patterns and insights. Administers and develops database of customer, research and industry information and deploys insight reporting used to support product development, category/brand management and sales initiatives.

Responsibilities

AREAS OF RESPONSIBILITY

• Frame new experiences and optimize existing ones through analysis, user research, competitor analysis and usability testing.
• Master and incorporate product, user, and brand requirements in order to create and optimize solutions.
• Incorporate and optimize against qualitative and quantitative feedback from analytics platforms, user testing, and product owners.
• Lead brainstorming sessions and generate user flows to incorporate and communicate new and changing designs.
• Collaborate with cross-functional team members and product owners to create lo-fi interactive wireframes to establish the intended experience.
• Iterate on experience solutions resulting from feedback.
• Participate in QA of all changes through the creative and development process.
• Write concise technical stories and bugs to convey information to the development team in order to produce desired results.
  
  

Qualifications

EXPERIENCE AND SKILLS

• Bachelor’s degree in relevant field of human behavior, such as cognitive science, behavioral economics, anthropology, sociology or psychology OR data analytics required.
• 3-5 years of UX research experience, retail experience preferred.
• Mastery of eCommerce data analytics platforms, such as Google Analytics
• Experience using both qualitative and quantitative data to draw conclusions.
• Solid understanding of UX/UI design process and ability to influence design strategy.
  

BEHAVIORAL CHARACTERISTICS

Independent, confident person with initiative and competitive drive that proactively connect to others. Builds and leverages relationships to get work done. Is collaborative; generally, works with and through others. Makes decisions and takes action, keeping data, analysis and customer needs in mind. An “outside the box” thinker who responds positively to challenges and has confidence in handling new challenges.

WORK ENVIRONMENT

The primary environment for this role is an open office. Considerable business is conducted using the telephone and computer technology. This role is currently remote (virtual role) but is a member of the Home Office team on an ongoing basis and located there (Denver Metro Area). Travel may be required to stores up to 15% of the time.

CORE ACCOUNTABILITIES OF ALL ROLES AT WESTERN STONE & METAL

The Company is family owned, and its operation is based on teamwork and team decisions. How the Company functions and its decision-making processes are more specifically outlined in our Company Handbook, Corporate Philosophy, Corporate Mission Statement, Core Values and Cultural statements. As an employee of the Company, you are expected to adhere to these concepts in the judgment you exercise as you carry out your job duties, as follows: Maintain a work environment that aligns with the WSM core values and embody those values [Integrity; One Team, One Company; Uncompromising Standards; Passion; Continual Improvement; People Focused], take excellent care of the customer; follow the direction and guidance of all appropriate and authorized personnel; conduct yourself in an ethical and professional manner at all times, fostering teamwork, respect, excellence in job performance, Company loyalty, and superior customer service; lead by example upholding and complying with all Company policies, procedures, and guidelines, whether written or implied; communicate any action or inaction contrary to Company policies, procedures, guidelines or direction; recognize, communicate, and act upon opportunities for Company, store/department, and personal improvement; protect and promote the interests and reputation of the Company including its assets, inventory, customers and employees.

Position is responsible for performing any other duties or functions which are required and/or needed by Management.