Global Payments Inc.

UX Researcher

Brownsville Metropolitan Area
Posted on:
March 8, 2021

About the job

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

As part of the Global Product Design Organization, the UX Researcher plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers, technical writers, and product stakeholders to understand business and research goals, conduct high quality research, and present findings. We strive to learn and understand our users’ needs and behaviors to help create useful, usable, and engaging products and features.

  • Understand and translate business requirements into research
  • Create user research test plans and protocols with appropriate research methods
  • Collect and analyze user needs and behaviors via primary and secondary research (i.e. user interviews, surveys, analytics, usability testing, remote testing)
  • Leverage analytics tools and quantitative techniques to measure UX goals and metrics, determine opportunities, and support product decision-making
  • Share research findings and recommendations to diverse audiences through written reports and oral presentations
  • Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams
  • Work with designers and product managers to prioritize research findings in a fast-paced environment
  • Keep abreast of industry and user experience trends, and best practices and promote research within the team

Required Qualifications

  • Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or related field or practical experience
  • Experience with research design utilizing various qualitative and quantitative methods, such as foundational research, journey maps, analytics, surveys, usability studies
  • Experience with remote research tools (i.e. Validately, UserTesting, SurveyMonkey)
  • Must have excellent time management skills: be able to handle multiple projects at one time and prioritize needs and projects

Preferred Qualifications, a Big Plus

  • Master’s degree or higher in a related field
  • 3-5 years of relevant work experience within user experience, Human Computer interaction, product design research
  • 2-4 yearsof experience with analytics tools (i.e. Google Analytics, Pendo)

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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