UX Researcher

Posted on:
March 19, 2021

About the job

Job Description

Who are we?

is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe and most recently we have launched our services in South East Asia, Africa, and Eastern Europe. Operating worldwide, we provide Jeff’s service in more than 35 countries across our 4 verticals laundry, beauty, fitness and relax.

2021 brings a new milestone, we’re launching our service in the US which represents an incredible market and opportunity for Jeff. Are you ready for the challenge?

Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.

The good, good life is brought to you by #TheGoodGoodTeam, we are more than 400 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things!

Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. Never enough, All in, Zero bullshit, One team. Would you like to join us and become the next “Jeff”? We are looking forward to meet you!


  • Are you the one?

    We are looking for an energetic and experienced researcher. You will drive the vision to build solid insights of our B2B and B2C customers around the world in order to provide the teams with a deep understanding of customers as well as identifying opportunities to create greater value for them through products and along the end-to-end customer experience. You will be establishing a research strategy by utilizing multiple qualitative and quantitative research methods to discover actionable insights for designers, product managers, developers, and stakeholders.

    What will you do?

    • This role will work with our International Product team, with a focus on scaling our global research to deepen our understanding of the users and their experience
    • Drive change by communicating insights to the teams and inspire innovative solutions.
    • Leading end to end, strategic, foundational, and evaluative research
    • Analyze and interpret data, compile professional reports and present findings to cross-functional teams
    • Leading research across different countries and cultural contexts
    • Promote user research best practices across the company


    Basic Qualifications

    • Degree in Anthropology, Human Factors, Psychology, HCI/Computer Science Design Research, or other related fields or equivalent practical experience
    • 3+ years experience in a consultancy, agency or in-house setting
    • Can demonstrate an in-depth understanding of a range of user research methods
    • Knowledge of the ins and outs of unmoderated testing tools
    • Experience helping non-researchers conduct their own research at scale
    • Experience with online/remote usability tools
    • Fluent in English
    • Problem solving skills
    • High analytical thinking and capacity

    What's in it for you?

    • A competitive salary package. Fixed Salary.
    • Great culture & working atmosphere, we're a young, upbeat and international work environment!
    • Remote & Flexible working hours.
    • Free English classes.
    • Physiotherapist discounts.
    • Health insurance discounts.
    • Cobee card (discounts in restaurants, travel, etc).
    • Devengo: Gives you financial flexibility to receive the generated salary in real time.

    Come and join us!

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