Sigma Computing

UX Researcher

San Francisco
Posted on:
March 19, 2021

About the job

About Us

Sigma is a SaaS, next-generation business intelligence and data exploration platform that is changing the analytics landscape. Sigma offers a spreadsheet-like interface that enables all decision makers to securely analyze up to billions of rows of live data with the unlimited scale and speed of the cloud. With Sigma, everyone can quickly answer their own questions to make and visualize accurate, data-driven decisions.

At Sigma, we believe every person has unique domain expertise that they bring to the table. Our mission is to give everyone the technical abilities to leverage their expertise to drive their business decisions. This idea is fundamental to who we are and how we collaborate and treat each other. We believe we are Smarter Together and what each person brings to the table helps make us (and our company) stronger. How we do this internally is through transparency and Fearless Communication. We explain, we speak up, and we all have the opportunity to contribute to the company. With that communication, we Assume Best Intent and know what how we approach each other and our customers is with a common goal. We are Curious & Constructive in looking at how we can make our product, company, and community better. With all of these Company Values, we Aim for Greatness, we have big goals that we keep hitting and we continue to reassess how we can set those goals even higher. Come join us to help us be smarter and grow together!

About the Role

With Sigma, everyone can quickly answer their own questions to make and visualize accurate, data-driven decisions. Lets be homest about this. Few business tools of any power have been truly easy for non-technical users to pick up. And that’s true in BI, but we’re going to change that. Our Research & Insights team has already uncovered keys for doing just that and we’re looking for a UX Researcher to help us get there.

One of our goals is to move research further upstream in the product development lifecycle, so our team can more readily identify what to build and how to build it (rather than just test what was already built). This role will include a mix of usability testing and concept testing, along with some customer journey mapping and generative research.  

This role will help Sigma:

  1. Understand our customers more deeply
  2. Do more research and testing earlier in the product development cycle
  3. Do more generative and evaluative research
  4. Increase volume and speed of usability testing
  5. Expand how we can help other departments utilize qualitative and quantitative research findings for their own initiatives

You Will:

  • Work with the Head of Research & Insights to define research priorities
  • Collaborate with Product Design, Engineering, and PM teams (among others) in gathering requirements for research projects and creating plans to execute against them
  • Use methodologies such as contextual inquiry, user journey mapping, usability tests, quantitative surveys, concept testing, qualitative interviews, and more
  • Report research findings to rest of department and company
  • Help train other departments on research methodologies so they can perform simple research tasks themselves
  • Do quick and dirty research efforts or mini-studies. We won’t always have the resources to execute ideal research efforts so the ideal candidate will be able to determine what the minimum scope is that we need to get useful insights
  • Execute recruiting practices to further build our research pool of existing users

Desired Experience and Skills:

  • 5+ years experience leading UX research projects or being the primary researcher
  • Experience doing UX research for SaaS business tools or products with similarly complex workflows
  • Ability to effectively match research methodologies to business problems
  • Ability to execute a range of research methodologies, especially usability testing and concept testing
  • Excellent at planning and executing UX research studies, from defining scope to documenting learnings
  • Great at communicating research findings, with a focus on quality of communication and not length of report (8 bullet points everyone remembers > 30-slide report that no one does)
  • Willingness to explore different ways to communicate insights to stakeholders beyond a typical research report
  • Experience with qualitative and quantitative data collection and analysis
  • Excellent communication and presentation skills
  • Ability to collaborate across departments
  • The ability to resolve ambiguity where needed and move a research project forward
  • Creativity, flexibility, and a desire to really help our customers use Sigma

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

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