At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easier and more productive. We believe in collaborative working relationships, curiosity about our prospects and customers, insight-informed design, and delivering solutions that solve real problems for our customers.
UX Research is an integral part of our Product Design process! This role will support our global Growth team by making it easier to try, buy, and adopt Zendesk products.
Who We're Looking For
We're seeking a dedicated User Experience Researcher who can demonstrate success in supporting product design and development partners with impactful research, who cares deeply about how the experiences they support will affect their users, and is curious, detail oriented, and eager to learn new methods. Please have experience conducting remote and face-to-face usability methods such as moderated and un-moderated studies, A/B testing and in-depth interviews, within a dynamic product organization.
What Our Researchers Get To Do Every Week
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.