Cambia Health Solutions

UX Researcher

Location:
🇺🇸
Portland, OR
Posted on:
April 9, 2021

About the job

Primary Job Purpose

The UX Researcher works closely with the Research, Design, Analytics, and Product teams to expand and evolve an inclusive program of user experience testing and analysis to support web and mobile development projects. The role will support the creation of a strategy operational approach for User Experience (UX) testing within the analytics and development cycles.

General Functions and Outcomes

  • Collaborate with Usability Researchers, Analytics, UX Designers, and Product Managers to design, conduct, and analyze user research studies throughout the product cycle.
  • Coordinate and execute all phases of usability testing (in-house and remote), including developing screeners, consent forms, test plans and interview guides and monitoring or moderating usability sessions.
  • Coordinate the recruitment of participating vendors for external test candidates and work with clients to recruit partners and members.
  • In addition to the general functions and outcomes listed above, the Usability Researcher II:
  • Manage User Experience dashboard, identify and collect data sources, analyze research data to formulate insights. Along with Sr. Researcher, conduct Contextual Inquiries, Ethnographies, and Focus Groups, when necessary
  • Collaborates with analytics, web designers and strategists, and product owners to design, conduct, and analyze user research studies throughout the product cycle.
  • Coordinate and execute all phases of usability testing (in-house and remote), including developing screeners, consent forms, test plans and interview guides and monitoring or moderating usability lab sessions.
  • With Usability Researcher III, responsible for selecting, managing and or performing test recruiting, partners with vendors to recruit external test candidates and business units to recruit partners and members. Conduct complex contextual Inquiries (Interview, Survey & Focus Group).
  • Responsible for conducting contextual inquiry, ethnographic research, persona development and usage and executing competitive assessment.
  • Design and conduct Listening Labs & Usability Tests as well as working with User Panels & Communities.
  • In addition to the general functions and outcomes listed above, the Usability Researcher III:
  • Leads and collaborates with designers, graphic designers, editors, product managers, and marketing managers to design, conduct and analyze user research studies throughout the product cycle.
  • Develops research plans, working closely with quantitative analysts, product managers and experienced architects to identify gaps and opportunities.
  • Advises project teams in planning user research activities that inform product development and design solutions.
  • Drives and oversees all phases of usability testing, including developing screeners, consent forms, test plans and interview guides and moderating usability lab sessions.
  • Identifies strategy, design methodology, craft surveys, provides analysis and presents recommendations.
  • Manages test recruiting, driving partnerships with vendors to recruit external test candidates and business units to recruit partners and members. Will also be responsible for vendor management, billing etc.
  • Oversees the design of Listening Labs & Usability Tests.

Minimum Requirements

  • Experience coordinating research using online platforms.
  • Experience working with usage data to define targeted research and to compliment qualitative research findings that drive change.
  • Demonstrated ability in crafting and presenting research findings/recommendations to all levels of stakeholders
  • Experience developing test scripts based on research goals and crafting recruiting guidelines and screeners
  • Demonstrated ability to be highly organized and be able to juggle and lead multiple user-testing initiatives in varying stages simultaneously under supervision by other usability researchers.
  • Demonstrated ability to analyze qualitative data and reach solid conclusions rapidly.
  • Demonstrated ability to apply research findings to current product or feature and retain and reapply previous findings for consistency and efficiency
  • Demonstrated excellent written and oral communication skills; strong relationship-building skills and ability to collaborate professionally with all co-workers.
  • Ability to self-prioritize effectively, to ensure key items are delivered to meet immediate project needs
  • Demonstrated training and experience in interviews and group moderation
  • Ability to compile information from disparate sources and present it in an understandable and actionable visual format.
  • Provide stakeholders with a holistic understanding of data; identify and visually capture patterns and connections that matter.
  • In addition to the minimum requirements listed above, the Usability Researcher II:
  • Demonstrated ability in crafting and presenting research findings/recommendations to all levels of stakeholders, including management.
  • Experience developing personas and mental models through ethnographic and qualitative research.
  • Must be highly organized and be able to juggle and lead multiple user-testing initiatives in varying stages simultaneously with little supervision.
  • Demonstrated advanced quantitative and qualitative reasoning skills.
  • Demonstrated skill in information visualization; ability to compile complex information from disparate sources and present it in an understandable and actionable visual format
  • In addition to the minimum requirements listed above, the Usability Researcher III:
  • Demonstrated ability in crafting and presenting research findings/recommendations to all levels of stakeholders, primarily executive management
  • Proven ability to identify issues and design research to get answers including the ability to conduct usability research that influences product strategy.
  • Ability to provide leadership to others in research methods.
  • Experience developing personas and mental models through ethnographic and qualitative research.
  • Ability to evaluate program effectiveness, identify issues and opportunities, and work to continuously improve programs offered.
  • Strong communication and facilitation skills, including the ability to resolve issues and build consensus among groups of diverse stakeholders.
  • Demonstrated competency in project management including ability to lead complex implementations with cross-functional teams. Proven ability to estimate project expenses and manage project budgets.

The UX Researcher II would have a Bachelor’s degree in Psychology, Human Factors Engineering, Computer Science, Marketing, Multi Media/Web Design or related field and 4+ years of experience in planning, defining, and executing on a variety of user experience testing methodologies or equivalent combination of education and experience.

The UX Researcher III would have a Bachelor’s degree in Psychology, Human Factors Engineering, Computer Science, Marketing, Multi Media/Web Design or related field with an advanced degree preferred and 7+ years of experience driving, planning and conducting a variety of user experience and satisfaction research methodologies or equivalent combination of education and experience.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check are required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com . Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy .

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