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Title UX Researcher Mandatory skills UX research, UX, design research, lean UX methods, Google Analytics, Adobe Analytics, Web Trends, UserZoom, Validately, Smaply, JIRA, Slack, usability testing, analytical software, product design, Lean Product, consumer insights, data analytics, program measurements, competitive intelligence disciplines, digital devices, digital system, CX standard, UX design, UX research process, user profiles, user cases, user scenarios, testing Description The User Experience (UX) Research team is part of CRUX, a group within marketing that includes but not limited to disciplines of strategy, consumer insights, data analytics, program measurements, and competitive intelligence disciplines. UX Research serves as the connection point between market consumer research and the User Experience (UX) organization, a multi-disciplinary services group made up of researchers, strategists, information architects, visual designers, content strategists, UI engineers, and product designers that come together to design delightful experiences for client customers and agency staff. UX Researchers collaborate with stakeholders in uncovering unmet needs, delights, and opportunity spaces to inform the designs of meaningful user experiences with client products, services, digital devices systems. This individual will execute a variety of research methods ranging from contextual inquiry, in-depth interviews to interface evaluations and usability testing. This position will either work independently or work within a team on larger projects and contribute to the planning, recruiting, and execute portions of the research, analysis and reporting of insights and recommendations. This individual will be a member of the Discovery team, focusing on consumer desirability with feasibility in mind and follows a human-centered, hypothesis driven approach to frame problems, opportunity areas and develop concepts. Featuresconcepts are generated according to global CX standards and validated by gaging consumer interest and appeal. Key Responsibilities bull Create journey maps, user profiles, user casesscenarios, and personas that are aligned with project and business goals bull Independently plan, conduct, facilitate, and manage both generative and evaluative testing including contextual inquiry, ethnographies, diary studies, iterative design evaluations, usability testing, intercepts, mock-up interviews, heuristic reviews, cognitive walkthroughs, ideations, and team workshops bull Leverage customer analytic capabilities in conjunction with primary research techniques to inform UX design and problem solving bull Work with the UX research manager along with UX business partners to create roadmaps of research activities to proactively anticipate business needs and priorities for research, conduct, and adjust research activities to better meet business objectives bull Assist in defining and refining UX research processes and promote the importance of such activities to ensure execution Job Qualifications bull Three to five years of relevant experience within a behavioral economics, User Experience (UX) interdisciplinary design research function required bull Skillful with planning, executing, and managing both generative and evaluative usability research activities and processes bull Proficient with design research, lean UX methods, design thinking, cognitive walkthrough, heuristic evaluations, and ideation and workshop facilitations bull Demonstrated competence with creating analytical frameworks to distill and communicate insights and recommendations to UX and business partners in a succinct manner bull Experience training peers and other team members in proper testing and reporting techniques bull Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives as an independent contributor in a highly collaborative work environment bull Comfortable with ambiguities, problem solving, and guiding team toward decision making by applying user-centered design research principles bull Experience with GoogleAdobe Analytics, Web Trends, UserZoom, Validately, Smaply, JIRA, Slack, and other usability testing and analytical software preferred, but not required. bull Naturally curious, empathetic, humble and passionate about product design and research. bull Four year degree (Masterrsquos preferred) in Human FactorsHuman Computer Interaction, Cognitive or ExperimentalSocial Psychology, Cognitive Science or related field, or combined education and equivalent work experience bull Experience with Lean Product and Experimental Mindset and design-thinking is a plus VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details Please send your resumes and one of our recruiter will get in touch with you. VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 httpwww.viva-it.com