Education Horizons Group

UX Researcher

Posted on:
April 17, 2021

About the job

Every day, we help schools succeed. Do you want to join us?

Education Horizons Group (EHG) is a visionary, trusted, market leading, provider of software. Designed for today and the future our solutions are shaping the K-12 education sector worldwide. We understand complexity of schools and needs of all members of a school, be they educators, administrators, property managers, students or parents. We know schools are all unique and we have built a solution that meets those needs.

Our high performing team are talented experts. We are passionate and motivated to see change and think differently to anticipate future needs. We are bold in providing an outstanding experience. We are honest and deliver remarkable solutions that are sustainable, straightforward, and reliable. Our people are our success.

We have offices in Melbourne, Perth and Sydney and our products are rapidly reaching a global network of schools across Europe, Middle East and APAC. We learn and grow as a team through curiosity and exploration, to develop our innovative technology.

Here at EHG we pride ourselves on and environment of teamwork and collaboration, and a fun and dynamic workplace that is family friendly and flexible.

EHG is very excited to be recruiting for a UX Researcher to join its expanding team! As a UX Researcher, you’ll have an impact from idea conception to product launch and improvement. The UX Researcher will set up and conduct research and customer testing, interpret findings, and communicate insights in an actionable manner to support new feature development as well as ongoing optimisation. The UX Researcher will also work with Product Owners and Product Managers, Service Designers (Journey Managers), and Product Marketing as their primary stakeholders.

We are looking for someone who believes in the value of education, and school’s ability to impact children’s lives. You love change. You are flexible to changing needs and requirements within a fast growing and evolving company. You have exceptional communication, presentation and interpersonal skills, and you have an innovative and creative mindset with the ability to problem-solve and adapt.

Key Responsibilities

  • Build trust and credibility with stakeholders through empathy and open communication.
  • Partner with Product Managers, Journey Managers and Product Marketing to set research and business goals and resolve any conflicts to ensure the users’ best interests.
  • Collaborate with Product Managers and Product Designers to design rigorous research methodologies while flexibly considering timeline and scope.
  • Identify important research questions and implement user-centred research methods that translate to digital features and design.
  • Draw from a breadth of tools and approaches to investigate UX questions such as user interviews, surveys, ethnographic research, and usability tests.
  • Balance quantitative and qualitative research methods to drive product direction and implementation.
  • Compile and present findings to stakeholders in a clear, actionable, and compelling way.
  • Advocate for research best practices with our clients and across the company.

Essential requirements for this role

  • Experience conducting research with a focus on digital or UX.
  • A strong foundation of research design and can maintain research integrity.
  • Experience conducting mixed methods research and are comfortable using quantitative or qualitative research.
  • Experience conducting research within the digital and/or mobile product space.
  • Client management experience and the ability to design research engagements around business needs.
  • Ability to select appropriate research methodologies while considering timelines and constraints.
  • Comfortable designing and conducting interviews, surveys, ethnographic research, usability tests, competitive landscapes, secondary research (e.g. literature reviews), etc.
  • Ability to recognise patterns, disentangle confounding variables, and synthesize information.
  • Experience presenting complex ideas in a compelling and actionable way.
  • Experience within a SaaS environment highly desirable.

EHG's success is built on the efforts of our motivated staff who are deeply connected to the company's purpose and direction. We work in a collaborative environment designed to inspire innovation and development as well as provide avenues for relaxation and recreation. Our employees enjoy generous working conditions and flexible work practice, and the benefit of this is reflected in our high productivity and employee loyalty.

Education Horizons Group is an Equal Opportunity Employer and welcomes all potential candidates to apply.

Please apply via SEEK providing an up to date CV and a cover letter telling us why we need you!

For further information please contact the People and Engagement team.

Education Horizons Group retains the right to remove this advertisement at any time

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