Admiral Group Plc

UX Researcher

Cardiff, Wales
Posted on:
May 13, 2021

About the job

As a UX Researcher at Admiral, you will take responsibility for ensuring our online self-service applications meet the needs of our customers.

You will build a deep understanding of customer needs and wants, and you will plan, facilitate and analyse UX testing and other methodologies, in order to test our applications deliver on those needs and wants.

You will be part of Admiral’s Digital Product department, working within the Design team. On a day to day basis you will be working closely with the design team, product owners and developers. You will develop a deep understanding of the problems we are targeting, the solutions we are exploring and the hypotheses that are being tested. You will help create effortless digital customer experiences, refining our digital products, and bringing our digital vision/strategy to life.

You will support our tribes and squads in planning deliveries that may benefit from testing and define timeline, scope and methodology for testing. You will consult the teams on the most relevant research approach in each case and lead the design of each study, championing research best-practices and ensuring aspects such as the recruitment and analysis methods are appropriate.

Where relevant, you will be conducting the research personally. Your focus will be running usability tests alongside other UX/UI designers with prototypes and live products to identify pain points and ensure that the current experience is constantly improving. Also running research projects, such as new product and new product functionality discovery.

There will be an operational component to the role as you will be responsible for the end-to-end delivery of each research piece. You will lead the analysis and distillation of the research, helping the design and product teams to understand findings and use them to improve the product and customer experiences.

What We Are Looking For

We are looking for researchers with a passion for understanding the customer. You have worked in a similar role for 3 or more years and have experience designing, executing and analysing research and handing off reports/findings to the relevant teams.

Communication is key to the success of this role – verbally, but especially through output documentation, so you must have a clear style and strategic approach.

This is a self-starting role, in which you will have the support but also the autonomy to define your own working style and outputs. This is a self-starting role, in which you will have the support but also the autonomy to define your own working style and outputs.

Essential Skills

  • In-depth understanding of UX/UI research
  • Facilitate Design thinking workshops
  • Experience with UX research tools such as UserZoom, Usabilla, Content Square or other similar tools
  • Experience with remote and in-person user testing methodologies
  • Able to manage the daily operation of experience design research capability, plans and schedules
  • Ability to establish appropriate ways of working to manage demand, set expectations and provide effective operation
  • Collaborating with other research functions and related teams across the organisation
  • Ability to work well within a team and to obtain co-operation and adapt to change
  • Experience working in an environment with a test and learn mindset, focused on continuous improvement
  • Experience working in a fast-paced, agile environment


  • Experience working with design and prototyping tools such as InVision, ProtoPie, Figma, Sketch or other similar tools
  • Understanding of UI best practices for mobile and web across all platforms

Salary, Benefits And Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

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