UX Researcher

Wauwatosa, WI
Posted on:
May 28, 2021

About the job


  • Be a champion for the user, serving as a source of knowledge for the organization and always advocate on the user’s behalf
  • Deliver research findings with different levels of fidelity to match the stakeholder needs
  • Synthesize research findings elegantly and efficiently in a way that drives action



  • Tell a compelling story with data and provide a high-level summary with actionable insights
  • Innovate on socializing insights throughout the organization
  • Identify knowledge gaps and define new research opportunities that will have the highest impact on our users
  • Contribute to building and formalizing a research ops processes that is consistent and repeatable
  • Understand stakeholder research needs and identify the right research methodologies to address them
  • Work as a consultant and mentor, using your expertise to teach quantitative and qualitative research methods to other team members
  • Drive the growth and evolution of the research at Zywave by advocating for best-in-class research
  • Help build a comprehensive research playbook for all of R&D to consistently rely on


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Practical understanding of the strengths and shortcomings of different qualitative and quantitative research methods, including when and how to apply them
  • Relevant examples of research tactics such as journey mapping, usability testing, persona / scenario definition, user analytics reporting and design thinking
  • Ability to clearly, concisely and persuasively communicate research findings
  • Experience integrating user research into product management practices
  • Strong analytical skills with a proven ability to turn research results into product insights
  • Demonstrated ability to plan and conduct mid-to-large scale research projects in close collaboration with people of different functions
  • Self-starter with a strong work ethic with a passion for user centered design
  • Excellent project management skills, including the ability to manage multiple projects concurrently
  • Strong attention to detail, interest in building efficient operations and eagerness to streamline and optimize whenever possible
  • Ability to influence others with a strong point of view through the lens of a customer
  • Effective interpersonal, communication, negotiation and collaboration skills
  • BA/BS degree in UX, Human Factors, Psychology, HCI/Computer Science, a related field or equivalent practical experience
  • 5+ years of direct experience in a UX Research role at a SaaS company
  • Experience with UX Research / User Analytics tools like Heap.io, Optimal Workshop, Qualtrics, UserZoom, or other tools

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