Arrowroot Capital Management

UX Researcher

Posted on:
June 4, 2021

About the job

Position Summary


As a UX Researcher on the product design team, you will play a critical role in driving product decisions and shape user experience strategy. You’ll partner closely with Product Managers and Product Designers to define research needs based on the roadmap, identify opportunities, and uncover the real problem to solve. You will help Tulip develop a deeper understanding of our users and improve our product experience. Through our partnership with Apple, you will get opportunities to collaborate with the Apple design team.

What you will do:

  • Partner closely with product designers and product managers to identify research needs
  • Plan and facilitate studies across important product areas, using methods such as field research, stakeholder and user interviews, surveys, user testing, ideation workshops, journey mapping and any other methods you find impactful
  • Balance both agile and strategic research methods to influence product direction and overall user experience 
  • Synthesis findings into actionable insights and present learnings and recommendations to key stakeholders
  • Work with other functions such as marketing, customer success, and analytics to contextualize user research findings
  • Own the research repository and continuously improve Tulip’s research process
  • Advocate and teach other disciplines about the process and value of research

What you bring:

  • 3+ years of experience in a UX researcher role on a product team
  • Degree in Design, User Research, Human-Computer Interaction, Ethnography, Cognitive psychology or equivalent
  • Experience with SaaS, B2B or other complex technical systems
  • Proven experience in applying diverse research methodologies from ethnography, field studies, stakeholder and user interviews to usability studies, concept validation, user journey mapping, surveys, and competitive analysis
  • Passion for complexity and translating intricate user needs into a delightful product
  • Deep analytical and synthesis skills with a proven ability to turn research results into actionable product insights
  • Excellent communication and storytelling skills. Confidence in discussing your research findings and process

Bonus skills:

  • UX design and wireframing
  • Experience in retail (understand store associate tasks, work workflows and how it links to business performance)
  • Familiar with Figma and Sketch

Tulip has perks, career progress, and an intimate culture. We have:

  • An excellent healthcare plan with no wait time, paid parental leave, and corporate gym rates.
  • A culture of openness and idea generation. We have weekly all-hands and quarterly town halls. We pride ourselves on our transparency and keeping it real. From the most senior to the newest team member, we give you access to decision makers and career building work.
  • The opportunity to grow and apply new skills be it hands-on or leadership. We prioritize diversity, inclusion, and building a community. We're a little weird but in a good way.

Why we are awesome

It's our time to scale. It's your time to be part of something big.

Tulip's mission is bold. We're a team of experts who have worked with and for retailers over the past 20 years. We are driven to disrupt an entire industry and enable one of the world's largest job markets.

Tulip has built a retail mobile software platform that empowers leading retailers such as Mulberry, Chanel, Saks Fifth Avenue, Kate Spade, Coach, and Michael Kors to give mobile devices to their store associates so they can elevate service, sell more and provide a personalized experience.

Tulip is a place you come to make an impact, working with like-minded people to build something meaningful using the best technology. We are growing, and while lean is great, we need more people, energy, innovation and talent.

Tulip is hungry and humble. When you join Tulip, you'll be part of a strong, thriving, diverse group of people who come from different disciplines, countries, and experiences. We do what we love and it shows in our unrelenting pursuit of affecting real change. We believe in investing in our people, building positive relationships with our customers, and treating our work like our craft.

Tulip is at the cutting edge of technology. We work with big-name retailers. It's a chance to step up to solving complex technical problems and develop a deeper understanding of the retail world while being part of a niche startup style company. We don't fear failure; we embrace challenges. We're excited about taking the lesser known paths, using the open source tools and keeping up with the pace of evolving tech solutions. It's fun, it's fast, and it's future-focused.

Tulip gives back. Inspired, passionate, and committed people helped make us the successful company we are today. We challenge norms and put people before profits. Our CEO, Ali Asaria, created The Tulip Foundation, a charity controlled by all of us, the employees. We believe we can build a great company that changes the technical space while simultaneously giving back to society and the community.

Join us.

Feel like you can't tick all the boxes? If you have some of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply.

Tulip Retail is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Tulip Retail.

Tulip Retail welcomes and encourages applications from people with disabilities. Accommodations are available by request for candidates taking part in all aspects of the selection process.

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