UX Researcher

Posted on:
June 29, 2021

About the job

Knock is on a mission to empower people to move freely. The Knock Home Swap™ makes it easy for consumers to buy their new home before selling their old one, skipping the hassles of living through repairs and showings, paying only one mortgage at a time, and having home prep covered upfront so their old house sells for the highest possible price. Knock currently offers the Home Swap in 34 markets in nine states and counting.

Launched in 2015 by founding team members of , Knock has raised more than $600 million in debt and equity from top tier investors, including RRE Ventures, Foundry Group, Redpoint, Greycroft, Corazon Capital, Correlation Ventures, Great Oaks Venture Capital and FJ Labs.

Enjoying Life & Making an Impact

  • Knock is a 100% remote, work from home culture and has been since our inception in 2015
  • 100% employee covered medical, dental, & vision premiums
  • Unlimited PTO (2 week min. is highly encouraged) + flexible work schedules
  • $1,000 each year for professional development
  • Salary + Equity. We offer equitable compensation based on market data, your experience & geographic location
  • Paid parental leave
  • We believe in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous

We’d love you to bring:

  • Excellent verbal, and written communication skills. You pride yourself on sharing and evangelizing research findings clearly and compellingly to diverse audiences, including executives.
  • Experience planning and executing a full-cycle research program from early strategic direction through post-release validation in an agile development process
  • A passion for translating research questions into clear research strategy and plans
  • Courage. You recognize that impactful change requires understanding not only of the product but of the organization and culture. You’re not afraid to dive into research on complex experiences with a broad base of users.
  • Extensive experience implementing and continuously improving UX metrics
  • A strong background in conducting usability studies
  • Knowledge of the latest UI/UX standards, research trends, design best practices, and technologies
  • Experience balancing user needs with business needs to ensure we deliver the best experiences for our customers while doing the right thing for the business
  • The ability to adjust the level of depth and time spent in research to deliver on projects of varying sizes
  • A desire to learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team
  • Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
  • Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
  • We encourage you to apply even if you don’t have every listed requirement

As a UX Researcher, you will:

Help cross-functional teams across the company understand our core user needs. You’ll play a critical role in creating useful, usable, and delightful products. You’ll work with stakeholders across functions and levels and have an impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, logs analysis, and online experiments (A/B testing).

You thrive on collaborating with others and have a deep passion for creating world-class products that genuinely meet the customer's needs. You have a drive for synthesizing and sharing results, and the ability to be flexible and pivot quickly. You have a thorough understanding of qualitative research concepts and can work with minimal direction to quickly deliver high-quality outputs.

At Knock, we have fun, we move fast, we celebrate & support our fellow teammates, and we live by our POPSICLE values. We encourage you to apply even if you don’t have every listed requirement.

We are proud to be a distributed company from our founding with employees in 28 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please no recruitment firm or agency inquiries, you will not receive a reply from us.

This position is in the continental United States.

PDF is our preferred format for resumes and any other attachments. Thank you!

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