Fuel Cycle

UX Researcher

Company:
Fuel Cycle
Location:
🇺🇸
Los Angeles
Posted on:
June 30, 2021

About the job

Fuel Cycle is currently seeking a Sr./UX Researcher to join our Research & Insights team. As a Sr./UX Researcher, you will play an instrumental role in training and developing our UX capacity on the R&I team and develop a new product suite for Fuel Cycle, helping us to grow our business and have the ability to branch into other departments with clients. An ideal candidate will need a strong qualitative research background, with an understanding of various quantitative research methods.

Fuel Cycle is the leading all-in-one experience management cloud platform. We help the world’s most customer-centric brands such as Google, Hulu, Facebook, Amazon, and more engage directly with their consumers and capture actionable insights through our online communities. We've recently been recognized by INC5000 as one of the Fastest-Growing Private Companies and ranked in the 2021 GRIT report as #6 Best Technology Provider. Fuel Cycle was also listed as one of LA's Best Places to Work for 2020 by BuiltinLA. At Fuel Cycle we foster a culture of customer obsessed individuals who empower each other to work passionately and deliver an extreme impact to our customers.  

Essential Duties & Responsibilities

Research, Project Management & Insight Delivery (All UX Focus)

  • Develop research project proposals, budget research hours and assign tasks to internal staff or contractors; UX research focus
  • Translate business questions into research plans, utilize internal platform to design and program the research instruments
  • Analyze data and develop insightful results or “stories” that address business objectives in a clear and concise, visually appealing format
  • Load, test and proofread all research surveys and content on staging before posting live to production
  • Perform tasks and responsibilities required with thoroughness to produce high-quality, high-accuracy market research deliverables
  • Ensure data accuracy and relevance to objectives at every step in the project process to ensure the data is both internally consistent and demonstrates face validity
  • Manage project quality, gross margin and contract compliance

Team Management

  • Manage 2 to 4 direct reports
  • Oversee training, coaching, performance management and support to continue developing their skills and research acumen
  • Work with Product, Engineering, and Research teams to develop methodologies, implementations in a technology setting
  • Ensure team effectiveness, efficiency and engagement by providing leadership and guidance to direct reports
  • Focus on implementation of UX methodologies

Qualifications

  • Bachelor’s or Master’s degree in a related field
  • Minimum 4-6 years of prior research experience, preferably with a research vendor company
  • Minimum 2 years of client relationship management experience
  • Hands on experience utilizing UX research methodologies
  • Experience developing, leading, and training teams
  • Experience with SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, and/or Tableau
  • Proficiency in Excel, PowerPoint and Outlook is required
  • Self-motivated, flexible, and organized
  • Capable of working independently and within teams
  • Excellent verbal and written communication skills

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