UX Researcher

Alpharetta, GA
Posted on:
July 8, 2021

About the job

The ADP Next Gen User Experience team is bringing more visibility to the value we add across the organization. We leverage skilled UX professionals to bring new UX Innovation and industry best-practices to ADP.

This is an exciting opportunity for a curious and collaborative UX Researcher to grow with a team of experienced researchers. The individual in this role will join a dynamic, action-oriented UX practice that is steadily maturing to meet business needs.


This individual is responsible for planning and executing generative and evaluative research activities for next generation ADP desktop and/or mobile products. These activities include, but are not limited to interviews, concept and usability tests, card sorts, surveys, task analysis, and contextual inquiry for complex ADP products across platforms. This individual will receive guidance and support from a Lead Researcher.

In addition, the researcher in this role will have the opportunity to facilitate design thinking workshops in order to help their teams align and innovate. Training provided.

Candidate Profile

  • Strong problem solving, analytical skills
  • Clear, effective, and engaging written and verbal communication skills; confidence presenting research findings to different audiences
  • Learning mindset; proactively seeks feedback and incorporates into their day-to-day
  • Comfortable working with UX Designers, Product Owners, and Developers
  • Trustworthy and accountable; able to commit to timelines and deliver projects on brief and on time


  • Four-year college degree in Human Factors, Usability Engineering, User Experience, Human Computer Interaction, Psychology or related discipline preferred. Equivalent experience accepted.
  • A typical candidate will have at least 2 years of experience working in user experience research and/or usability within a software development environment
  • Demonstrated experience in User Experience Research, leading some of the following: remote and in-person usability testing, in-depth user interviews, heuristic evaluation, task analysis, card sorting, surveys
  • Research or design experience with pay-related software or similarly complex systems a plus
  • Experience facilitating workshops a plus


Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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