Trint

UX Researcher

Company:
Trint
Location:
🇬🇧
London
Posted on:
July 13, 2021

Who and what is Trint?

Trint unlocks the power of speech. Our speech-to-text platform uses A.I. to automatically transcribe audio and video, making it easy to find the moments that matter. We connect teams for seamless, fast and secure content creation.

We're passionate about our product, we're team players, we care about the people that use our product and we're proud of our diverse and inclusive culture. We're a global company with offices in London and Toronto and our clients include anyone who produces content: large and small media companies, marketing firms, corporations, universities and individuals. Customers include Nike, The Associated Press, Airbnb, CNN and Der Spiegel.

Candidates seeking employment at Trint are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, disability, pregnancy status, gender identity, or sexual orientation. We strongly believe that diversity of experience, perspectives, and backgrounds creates a better environment for our employees and a better product for our users.

About the role

You'll be joining a collaborative and enthusiastic team who are passionate about building the world's best product platform for the world's best story-telling tool.

We are growing fast, and with that comes the need to manage our research, processes, and insights. The primary part of this role will be focused on research ops. We believe that success comes from understanding our users and connecting the dots between insights: you're here to help make that happen. In return we can offer you the opportunity to work with talented people and develop your skills as a researcher.

You'll be responsible for...

Speaking to customers on a regular basis, and helping the whole company learn with you - especially our product and engineering teams. We're looking for someone who can deliver actionable insights rapidly, and repeatedly.

The objective of our research team is to learn about what our customers need, help us to mitigate product risk, and help us to invalidate early assumptions. This we don't validate our ideas through research, but we do try to invalidate them and get a true picture of our customers' needs. For you, that means a mix of doing research itself, and helping designers, engineers and product managers to do the same.

Nailing our research operations. We're a growing team that needs to create a research practice that scales. You'll be responsible for refining our operations processes, as well as delivering on some of them so that we're all getting maximum value from all research.

Key skills...

We're looking for someone organised! You care about research, recognise the value of good systems and bring rigour.
You should have several years experience of conducting research in a tech company (ideally one that's grown fast)
Strong knowledge of research principles and practice
Clear thinking, strategic, and empathetic. Able to work with a wide range of personalities and customers.
Fantastic communication, you're flexible in your approach depending on the audience.
We care about research ethics and GDPR, and hope that you do too

Benefits

  • Unlimited holiday + flexible working opportunities
  • Vitality private health insurance
  • Unlimited access to Udemy learning platform
  • Generous EMI share option scheme
  • Enhanced parental leave
  • Cycle to Work scheme
  • In-house yoga (currently virtual sessions)
  • Critical Illness Cover
  • Income protection + critical illness insurance
  • Workplace pension scheme
  • When we're back in an office: relaxed and social environment, snacks, and team socials

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