The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional team of designers, researchers, engineers, and product leaders partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world.
As a UX Researcher within the Enterprise and Partner Segment Solutions team, you will play a role in developing deep understanding of Merchants globally. You will work alongside your cross-functional team members to influence decisions and ultimately deliver the best possible Commerce Platform experience for our Marketplaces and Partners around the world.
At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems and continues through to post-launch research that informs future iterations. Our studies employ a variety of qualitative research methods. We start with asking the right questions and end with targeted deliverables and story telling that captivate and move stakeholders to action. UX Researchers focus on impact of our research and are steadfast advocates for our customers. As a UX Researcher you will be the voice of the customer. With some guidance, you will execute studies and research specific areas of a product domain. You will work across different domains supporting your cross-functional team.
You will report to Senior Manager of Merchant UX Research and be a member of our diverse Global Design Organization where we believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. Our UX community believes in investing in personal and professional growth so that everyone has an opportunity to learn, stretch and to elevate each other. If you want to work alongside motivated, talented people all focused on positive impact around the world, reach out.