UX Researcher

Chicago, IL
Posted on:
July 13, 2021

Job Description Summary

The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional team of designers, researchers, engineers, and product leaders partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world.

As a UX Researcher within the Enterprise and Partner Segment Solutions team, you will play a role in developing deep understanding of Merchants globally. You will work alongside your cross-functional team members to influence decisions and ultimately deliver the best possible Commerce Platform experience for our Marketplaces and Partners around the world.
At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems and continues through to post-launch research that informs future iterations. Our studies employ a variety of qualitative research methods. We start with asking the right questions and end with targeted deliverables and story telling that captivate and move stakeholders to action. UX Researchers focus on impact of our research and are steadfast advocates for our customers. As a UX Researcher you will be the voice of the customer. With some guidance, you will execute studies and research specific areas of a product domain. You will work across different domains supporting your cross-functional team.

You will report to Senior Manager of Merchant UX Research and be a member of our diverse Global Design Organization where we believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. Our UX community believes in investing in personal and professional growth so that everyone has an opportunity to learn, stretch and to elevate each other. If you want to work alongside motivated, talented people all focused on positive impact around the world, reach out.

Job responsibilities

  • Formulate, develop and execute on multiple research methods, identifying best methodology in partnership with other team members and executing with attention to detail and quality.
  • Analyze data, develop impactful insights and deliverables, with the support of a senior researcher.
  • Present compelling and actionable insights and recommendations to multiple teams across the organization.
  • Plan and deliver research programs within budget, timeline and project requirements.
  • Play an active role in our thriving UX Research practice, and culture.


  • BA/BS + 3 yrs or Masters +2 yrs in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience.
  • Experience across products and platforms, financial services expertise an advantage
  • Experience with the standard set of research methods and approaches.
  • Experience with Merchant experiences or harder to reach audiences an advantage

Please reference you found the job on, this helps us get more companies to post here!

When clicking on the button to apply above, you will leave and go to the job application page for that company outside this site. We have no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Something off with this posting?

Please report this job to help us maintain the quality of the site. Any feedback is appreciated.

Built by PingPong