Amazon Web Services

UX Researcher, CX Health

Irvine, CA
Posted on:
September 8, 2022

Amazon Web Services provide the building blocks for how new Cloud applications are being built and adopted by thousands of leading companies across the world. At AWS groundbreaking new services are being built regularly and features for existing services are deployed daily. The AWS UX Research team is looking for a researcher who is looking for a unique challenge. This Senior UX Researcher will work with the AWS Benchmarking team which analyzes AWS services against competing solutions and guides strategic strategic decisions for leadership in AWS. The team has processes in place to evaluate Cloud Computing from a technical perspective, and now needs to expand those insights to include a holistic customer perspective. This Senior UX Researcher will lead the effort to build a research program to define how to evaluate, measure and report on the customer perspective for cloud computing solutions in AWS and against alternative solutions in industry.

Being part of the AWS User Research Team, which is part of a larger Customer Experience Team, means more than delivering great experiences to customers because it's also about being part of a large research team that can support you in the craft of user research and professional career development. In this team you will be supported by a strong group of research peers, and a research operations team which makes sure you have the right tools to do your job. Whether your personal career goals are to explore new technologies, take on bigger opportunities, or take your research to the next level, the research management team will help you get there. Our business is growing fast and our people will grow with it.**OPEN TO MULTIPLE U.S. MAJOR CITY LOCATIONS!!**Key job responsibilities


  • Partner with AWS service teams to identify key use cases to focus on in research studies
  • Triangulate quantitative and qualitative research data with available metrics to deepen the understanding of the customer experience
  • Collaborate with designers, product managers, and developers on ways to improve the customer experience based on the results of your research

About The Team

โ€Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazonโ€™s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Itโ€™s not about how many hours you spend at home or at work; itโ€™s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

We care about your career growth too. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.

โ€Basic Qualifications

  • 3+ years proven success leading UX research projects with demonstrated impact.
  • 3+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
  • 3+ years of experience with research methods including: field research, usability, focus groups, survey design, and data analysis including statistical measures.
  • Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
  • BS in Human Factors, Cognitive Psychology, Human Computer Design Engineering or related discipline.

Preferred Qualifications

โ€MS or Ph.D. in Human Factors, Cognitive Psychology, Human Computer Design Engineering or related discipline.

Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

An unfailing passion and capacity to advocate on behalf of our users.

Experience working in a highly agile/scrum environment.

User research or other experience from a technical field, such as software development, systems management or similar.

The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.

Meets / exceeds Amazon leadership principle requirements for this role.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

โ€Company - Amazon Dev Center U.S., Inc.Job ID: A2228052

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