Google

UX Researcher, Google Shopping

Company:
Google
Location:
🇨🇭
Zürich
Posted on:
July 13, 2021

Minimum qualifications:

  • Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Learning Sciences, Statistics, Psychology, related field, or equivalent practical experience.
  • Experience in an applied research setting, including experience integrating user research into product designs and strategy.
  • Experience collaborating with multidisciplinary UX and/or product teams (visual, interaction, UX research, engineering, UX writer) on technical implementation.

Preferred qualifications:

  • PhD in Psychology, Human Factors, Anthropology, Human-Computer Interaction, or a related field.
  • Understanding of the strengths and limitations of different qualitative research methods.
  • Thorough knowledge of user-centered design, user research methods, iterative development processes, and usability principles.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

User Experience (UX) is made up of multi-disciplinary teams of Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers who care deeply about the people who use our products. We play an integral part in gathering insights about product user needs, attitudes, emotions, and behaviors to inspire and inform design. We collaborate closely with each other, engineering, and product management to create industry-leading products that deliver value for our users and Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

Google Shopping creates assistive, innovative, and engaging experiences via mobile, desktop, voice, machine learning, augmented reality, and more. Whether shoppers are seeking home decor inspiration, comparing outfit options, or managing weekly grocery lists, we design new features through the deep understanding of key shopper, retailer, and brand needs.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

  • Work with Designers, Product Managers, Engineers, and Research Managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
  • Advocate research findings to diverse audiences through written reports and oral presentations.
  • Conduct independent research on multiple aspects of users experience, while understanding and incorporating complex technical and business requirements into research.
  • Provide strategic insights and collect/analyze user behaviour through a variety of qualitative methods.

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