LanceSoft, Inc.

UX Researcher I

Woonsocket, RI
Posted on:
September 13, 2022

Location preference: prefer candidates to be located in Chicago, Boston, Providence, NYC, Dallas, Philadelphia, Atlanta or Denver areas.

Intake Notes: (Please be specific on the resume)

Candidates need to be familiar with the User Zoom Tool.

Have a Passion for customer research or customer POV.

Be able to lead research projects from end to end.

Understanding objectives, analyzing and reporting.

Need to be able to work independently and be self-directed with minimal oversight.

‍Position Summary:

‍Client is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

As a UX Researcher at Client you will be part of a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations. Your empathy for people customers, patients, caregivers informs your decisions; your entrepreneurial spirit makes you the ultimate problem solver; your creativity leads you beyond tired constraints and inspires others; and your passion for technology and design connects you to the universe of innovation around us and can only be matched by your desire to deliver great user experiences.

In this role, you will work closely with colleagues across the Digital organization to research and design best-in-class experiences across multiple channels and platforms, including web, mobile web, and mobile app. The ideal candidate will have significant work history orchestrating and conducting a wide range of usability and user research methodologies across omni-channel experiences.

‍Research responsibilities:

‍Oversee design and administration of usability studies on a wide range of websites and mobile apps

Provide coaching, training and feedback for UX designers assigned to agile product teams across the Digital organization to plan and execute their own remote-unmoderated and moderated studies leveraging the platform

Attend intake meetings with a variety of stakeholders and help guide discussions surrounding appropriate UX research methods to achieve business and design goals.

Present findings with actionable recommendations to a variety of internal stakeholders.

Oversee all phases of usability test preparation including screening criteria and test script development

Identify and implement a variety of methods for getting input and feedback from customers including remote-unmoderated and moderated studies, and others as appropriate.

Partner with other internal research functions (e.g. Marketing Research) to identify appropriate mix of research methods to determine future directions for our websites and mobile apps.

Partner with UX managers and UX directors on executing research within accelerated project timelines and agile development cycles.

Help maintain and grow knowledge repository

We expect our UX researchers to have an appetite for inclusion and at a minimum have familiarity with and working knowledge of accessibility

‍Required Qualifications:

‍2+ years experience in Usability, User Experience Research and/or related fields


‍Bachelors degree in Usability, Human Factors, HCI, Psychology or additionally relevant field

Masters Degree Preferred

Desired Skills and Experience


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