UX Researcher (m/w/d)

Posted on:
April 28, 2021

As UX Researcher at Viessmann, your aim is to bring together the traditional heating industry with user-centered methods. You will drive this transition by orchestrating our digital customer app and our feedback channels from a user research perspective. Your position is an interface of qualitative and quantitative approaches, as well as B2C and B2B research. This requires not only research skills but also to set up new processes and convince stakeholders.

What you'll do

  • Validation and continuous further development of existing B2C applications and their product features with the help of usability tests and research methodologies
  • Applying a range of qualitative and quantitative methods from primary research to idea validation and A/B testing of existing products
  • Active support of the teams involved in setting up and applying research-based work processes and test standards
  • Transfer the findings into product and service-related applications such as user stories, user journeys, stakeholder maps, product concepts, and service models
  • Communication of the benefits and outcomes into the organization
  • Driving the transformation process of an established industry!

Who you are

You are a phenomenal teammate with an open mentality. Instead of problems, you think in terms of solutions, have a pragmatic approach, and want to bring about digital change based on user-focused methods. You are motivated and verbally skillful to convince stakeholders of your ideas.

  • Min. 3 years of experience in the field of qualitative user testing, with a background in human-computer interaction, human factors, anthropology, psychology, or design
  • Familiar with Adobe programs and the MS Office / Google Suite (ppt, docs, excel)
  • Interest in analytics and data-driven formats
  • Passion for business modeling, value proposition canvas, and stakeholder management
  • Previous experience in planning and the implementation of workshops or other forms of presentation is a strong plus
  • Very good knowledge of German and English

What makes us special

Our employees are the key to make our vision come alive. With that in mind, we‘ve crafted a range of perks for our employees, or as we like to call them, Viessmann family members:

  • The opportunity to do meaningful work that has a direct impact on the organization, our communities & generations to come
  • Flexible hours and mobile work opportunities
  • Thirty annual vacation days plus bridge days as additional holidays
  • A modern office with creative spaces in the very heart of Berlin
  • Fresh veggies, fruits, and free drinks at the office
  • Discounts for lunch spots nearby
  • An atmosphere that encourages your ideas: As a part of our team you'll receive the freedom and support to realize your potential from day one

Who we are

Large corporations tend to think in quarters. Viessmann thinks in generations. With 100+ years of industry expertise, more than 12,000 colleagues, and a turnover of over two billion Euros in 120 countries, we continue to address the most important issues of our time. The energy revolution is here and Viessmann is leading the way in not only sustainability but in the digitalization of energy offerings. Our Headquarters in Allendorf has reduced CO2 emissions by 80%, and by doing so have already fulfilled the government’s climate policy goals for 2050. And this is just the start. We develop innovative and customer-centric climate solutions that help safeguard our environment across the globe. How do we do this? Through a multi-tiered strategy that includes investing in our own start-up ventures that complement our world-class product offerings in heating, cooling, and industrial systems.

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