LinkedIn

UX Researcher, Marketing Products

Company:
LinkedIn
Location:
🇺🇸
San Francisco
Posted on:
February 19, 2021

About the job

LinkedIn’s vision is to create economic opportunity for every member of the global workforce.

Our global User Experience Research (UER) team advances this vision by discovering actionable insights to inform and inspire the design of quality, inclusive products. We're passionate about designing an equal, fair, and accessible platform that’s modern, engaging, and responsible.

Our products help professionals all over the world stay connected, informed, and productive. The LinkedIn ecosystem is about more than just job hunting. We create and support active communities and enterprise products around sales, marketing, learning, and recruiting. Our  team uses a wide range of research methods across the product development lifecycle. We pride ourselves on the rigor of our work, and also encourage experimentation as we connect the dots between user insights, design patterns, and business goals.


Why join the User Experience Research team at LinkedIn?

  • We have impact. We are strong partners to Design and Product, influencing at every level, from shaping early strategy, to launching new features, to measuring usability.
  • We are creative. We value and encourage a mixed-method approach to addressing the most important and most human questions facing our teams.
  • We are inclusive. We insist on centering trust, ethics, justice, and equity in every aspect of our work.
  • We are supported. We have a dedicated operations team to cover scheduling, vendor onboarding, and more
  • We thrive on feedback. We’re an eclectic and experienced team--some of the best in the industry! We also love to learn with and from each other as we strive to be our best and grow in our careers.
  • We are a strong team. We enjoy a trusting, open environment and a healthy culture of gratitude…and we have fun together!

We’re looking for Researchers to join our team of critical thinkers and curious minds, to work with us in partnership and collaboration with product design, content design, product management, engineering, marketing, market research, and data science. Building products for the world's workforce takes a bold, diverse, empowered team — come be a part of ours.

Learn more about our community at design.linkedin.com
#LinkedInDesign

Responsibilities

  • Partner with design, product, and marketing colleagues to understand business needs, and design appropriate research studies to generate user-focused insights.
  • Design and conduct user research studies, including surveys, in-depth interviews, field studies, focus groups, and concept/prototype testing.
  • Foster collaboration with designers, product managers, marketers and sales to translate insights into actionable recommendations that inform innovation and execution.
  • Work in partnership with other researchers and organizations within LinkedIn (e.g., data analytics) to create comprehensive and coordinated research strategies that triangulate data from different sources/methods to develop recommendations.
  • Deliver compelling research findings with clear recommendations.

Basic Qualifications

  • 2+ years of experience in user or design research.
  • Degree in Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, a related field - or equivalent experience.

Preferred Qualifications

  • Ability to work with stakeholders to identify research needs resulting in small to medium-scale projects quarterly; can actively scope a research brief and seeks guidance from more senior ICs.
  • Ability to apply processes effectively based on the problem and project objectives, understanding how/where their work fits and relates to others.
  • Experience with understanding which method/s to use according to different needs, and how to combine them, including secondary research (e.g. literature reviews), and can arrive at a clear set of recommendations.
  • Ability to create a narrative, with different levels of detail according to their audience; knows the key takeaways and how to get them across both to their own peers, and a broad range of stakeholders.
  • Demonstrates appetite/aptitude to influence and drive change; Able to handle small problems autonomously, while incorporating feedback and guidance from more senior researchers in order to deliver rigor, depth and quality.
  • Ability to effectively convey moments of friction or delight from the customer's perspective, and create empathy, putting stakeholders in the user's shoes.



Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

  • Documents in alternate formats or read aloud to you
  • Having interviews in an accessible location
  • Being accompanied by a service dog
  • Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.


Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.


San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.


Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
https://lnkd.in/GlobalDataPrivacyNotice

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