UX Researcher - PeopleInsight

Posted on:
April 11, 2021

About the job


Amazon delights millions of customers around the world. The Amazon PeopleInsight team builds intelligent tools for our teams that fulfill customer promises every day. Whether it is the Fulfillment Center team that delivers your same day Prime order, our Amazon Locker team that lets you pick up your package when it's convenient for you, or our Prime Now team delivering your groceries in under an hour, the PeopleInsight group is there providing people metrics along the employee lifecycle for our global operations businesses.

A day in the life

The Ideal Candidate Will Be

  • A Daring Explorer – You are energized by difficult and ambiguous problem spaces. You take on obstacles with determination and excitement.
  • An Adept Collaborator –You understand that the best innovation is a result of diverse perspectives. You work with your team to create a vision and deliver on it.
  • A Perpetual Student – You seek knowledge and insight. You challenge yourself to learn new things, seek feedback, and maintain a growth mindset.
  • A Skilled Communicator – You excel when interacting with business, design, and technical partners whether you are casually chatting, sending a written message, or leading a meeting.
  • A Trusted Advisor – You enable effective decision making by collating information and compiling it into a digestible and actionable format.
  • A Curious Inventor – You innovate on behalf of your customer. You identify creative solutions to challenges that others have not yet identified.

About The Hiring Group

The PeopleInsight team is a collaborative group of Business Analysts, Business Intelligence Engineers, Data Engineers, Software Development Engineers, Support Engineers, Data Scientists, Economists, Product Managers, Designers and Researchers that studies a workforce numbering in the hundreds of thousands. Our work is dedicated to empowering leaders and enabling action through data and science to engage, retain and grow associates to propel our businesses forward.

Job responsibilities
Success in this role will be delivering research that informs a product vision that makes science and people a natural combination. To do that, customer obsession and collaboration will be essential. You will identify and prioritize the team’s research needs (both stated and unstated) and deliver actionable insights quickly and with high quality, have the experience (and foresight) to know which methods to use to answer various UX Research questions spanning from generative to evaluative research throughout all stages of development, and experience using multiple qualitative research methods. Understand the big picture for product vision, influence strategy, and deliver both short- and long-term user needs.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Basic Qualifications

  • Masters degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related behavioral and/or technology fields
  • 3+ years of hands-on experience conducting applied UX research in an industry setting
  • End-to-end experience conducting all aspects of research (study design, recruiting, moderation, analysis, reporting)
  • Experience applying user research methods including semi-structured interviews, field research, surveys, questionnaire design, diary studies, and usability studies
  • Experience working with stakeholders to understand their needs and translate them into research questions and research designs

Preferred Qualifications

  • Graduate degree or PhD in Human-computer Interaction (HCI), Human Factors, Cognitive Psychology, or similar
  • Experience with international research
  • Demonstrated success influencing product and design decisions with research insights

Company - Services LLC
Job ID: A1510128

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