UX Researcher (Project Status)

At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching.We are seeking a User Experience (UX) Researcher (Project Status) who is passionate about leading and applying a user-centered approach to product development, with a focus on research. Research insights are the foundation for solutions that ensure student learning. The UX Researcher will help guide product teams to build research-based solutions across print, web, and mobile K–12 curriculum experiences through collaboration with Product Design, Academic Design, Content and Digital Strategy, and Product Management teams. A Continuous Discovery framework is the basis for this approach.

• This is a remote position and will be filled as a 12-month Project Status Worker (PSW) designation. . **
  

This UX Researcher Will Be Expected To

• Be a change agent evangelizing and bringing awareness to user-centered methodologies and practices across the company, supporting cross-functional product teams at different stages of understanding.
• Help teams through the process of developing clear hypotheses and then propose appropriate methods for testing and synthesis.
• Facilitate research events, using appropriate tools and protocols to understand stated and unstated needs and pain-points.
• Build presentations, lead discussions, and facilitate synthesis workshops for different stakeholders throughout the organization focused on results and actionable recommendations from research studies.
• Collaborate with Designers and/or Product teams to translate user needs into tangible solutions.
• Support our ResearchOps effort by helping to build and maintain processes for recruiting participants, scheduling participants, paying participant incentives, and tracking.
  

What It Takes

• Experience with research methodologies including user interviews, direct observation, ethnography, contextual inquiry, usability studies, etc.— knowledge about the appropriate method for different problems.
• Excellent communication skills. Someone who can help lead complex discussions, research sessions and workshops, and present feedback.
• Ability to define and use metrics to track qualitative data with tools like Excel and Lucidchart.
• Experience with synthesis methodologies including affinity diagrams, experience maps, and opportunity solution trees.
• Understanding of common product development and project management practices.
• Strong project management skills to effectively help organize and manage multiple projects with multiple stakeholders at any given time.
• 2+ years of work experience defining and executing User Experience Research activities as a member of a product/application development team.
• Ability and willingness to travel domestically up to 20%.
  

What Makes You Stand Out

‍A portfolio of work that demonstrates strong understanding of research processes and storytelling abilities.Demonstrated ability to effectively communicate across functional areas.Demonstrated ability to utilize research and prototypes to provide insights ahead of production/software builds.Education

Bachelor’s Degree in Psychology, Sociology, Human Computer Interaction, Data Science, Behavior Science, Market Research, or related discipline.The average base salary range for this position is around $70,000 - $95,000 annually, however, base salary pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, such as a company provided vehicle, depending on the position offered. This information is provided per the New York City Pay Transparency Bill and the Colorado Equal Pay Act.

As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we'll impact the world.