Netflix

UX Researcher, Studio Production Product

Company:
Netflix
Location:
๐Ÿ‡บ๐Ÿ‡ธ
Los Gatos, CA
Posted on:
September 24, 2021

Overview
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โ€From pitch to play, from concept to execution, the way that TV shows and feature films are made and marketed is changing. Netflix Studio is at the forefront of this revolution, launching a slate of films, series, and international titles to more than 200 million accounts globally. A core part of our team's mission is to create efficient and effective products for our colleagues and creators to support them in producing an amazing and diverse array of titles that delight our expansive global audience.

We are searching for a UX/product researcher to join our nimble, dynamic, and collaborative team and be responsible for defining, leading, analyzing, and socializing UX research studies in close partnership with our designers and product managers. We are seeking insights to better understand how 3rd party and proprietary software is being used, where any gaps may exist in functionality, and determine if the experience with the software is friction-free, meets product goals, and solves real, human problems.
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โ€About The Team

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The Production Management product team owns the central piece of the studio where shows around the world are planned, coordinated, and produced for Netflix. As the worldโ€™s largest studio, the challenge is big and exciting along with the potential for impact.

You will be closely collaborating with product managers, researchers, data scientists, engineers, and studio partners to take on complex workflows with interdependencies in the Production Management space that link across the entire studio. Youโ€™ll find innovative ways to help technology enhance the powerful leaders running the studio; making more space for quick decisions, clear communication, and creative risk taking.

Our goal is to help improve how the studio manages production crews around the world to bring shows that you love to life.

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What You'll Be Doing

  • Conceptualize and conduct end-to end research on 2-5 products within our product ecosystem
  • Partner with Design, Product Management, Engineers, Studio Insights and Data Scientists to create a learning and testing plan
  • Evaluate usersโ€™ motivations and unmet needs to improve product adoption
  • Define and facilitate design thinking workshops to foster cross-functional collaboration, action your research, and inform experiences that reflect a clearly defined problem.
  • Influence product decisions by encouraging creative thinking that creates major movement or shifts our direction, preventing us from making uninformed decisions or wasting resources, and improving the studio experience for our in-house and external partners.

The Ideal Background

  • Experience leading qualitative/quantitative research supporting product innovation or development such as ethnographic, UX/Product, or design research for multiple, complex product in an ecosystem
  • Experience in with service design and enterprise workflows a plus
  • Clear, demonstrable experience as a product researcher or similar role, on a complex B2B workflow or enterprise product suite with a proven record of seeing products from concept to delivery
  • Effective verbal and written communication style distilling complex multi-method research reports into understandable, compelling, connected and actionable insights
  • Experience in or passion for the filmmaking industry a plus
  • Ability to frequently travel between Los Angeles and Los Gatos to meet with stakeholders

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