Google

UX Researcher, Travel

Company:
Google
Location:
🇨🇭
Schlatt (Zürich)
Posted on:
March 26, 2021

About the job

Minimum qualifications:

  • Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Learning Sciences, Statistics, Psychology, related field, or equivalent practical experience.
  • Experience with research methods (including their application at each product phase).

Preferred qualifications:

  • Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Science, Human Factors, other Social Sciences, or a related field
  • Understanding of strengths and shortcomings of different research methods.
  • Knowledge of the travel industry.
  • Demonstrated communication, negotiation and collaboration skills.

About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

User Experience (UX) is made up of multi-disciplinary teams of Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers who care deeply about the people who use our products. We play an integral part in gathering insights about product user needs, attitudes, emotions, and behaviors to inspire and inform design. We collaborate closely with each other, engineering, and product management to create industry-leading products that deliver value for our users and Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

  • Collaborate cross-functionally with Engineers, Product Managers, Researchers and Designers to solve problems, and prioritize user experience research questions.
  • Lead key research activities including remote lab studies, in-context fieldwork, surveys, design sprints, literature reviews, and other forms of domain, formative, and evaluative research; employing both qual and quant methods.
  • Advocate for, and communicate research findings to diverse audiences through written reports and oral presentations. Make research findings convincing and actionable.
  • Provide a user-focused point-of-view in product discussions, design reviews, and strategic research planning.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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