GitLab

Various UX researcher positions

Company:
GitLab
Location:
🌍
Remote
Posted on:
September 11, 2020

Responsibilities

Unless otherwise specified, all UX Research roles at GitLab share the following requirements and responsibilities:

Requirements

  • Self-motivated and self-managing, with strong organizational skills.
  • Share our values, and work in accordance with those values.
  • Passionate about mentoring others.
  • Evangelize research. Share user insights within the broader organization and externally in creative ways to increase empathy.
  • Empathetic, curious and open-minded.
  • Able to thrive in a fully remote organization.
  • Able to use GitLab.

Nice to haves

  • Enterprise software company experience.
  • Developer platform/tool industry experience.
  • A degree in psychology, human factors, human-computer interaction, or a related field.

UX Research Coordinator

Job Grade

The UX Research Coordinator is a grade 5.

Responsibilities

  • Manage all aspects of participant recruitment for GitLab’s user experience research studies including, but not limited to, sourcing, outreach, screening, scheduling, participation agreements, and incentives management.
  • Grow and administer GitLab First Look, our participant recruitment database.
  • Refine, document and maintain processes related to participant recruitment.
  • Collaborate with Product Designers, Product Managers, and UX Researchers to effectively understand their research goals and recruit appropriate participants.
  • Be the Social Media Ambassador for UX Research at GitLab. Maintain social media accounts that promote GitLab's research efforts and aid participant recruitment.
  • Manage relationships with third-party providers, such as recruitment platforms, digital rewards solutions, etc.
  • Seek out feedback from Senior and Staff UX Researchers to grow your skillset.
  • Respond to inquiries from research participants.

UX Researcher

Job Grade

The UX Researcher is a grade 6.

Responsibilities

  • Deeply understand the technology and features of the stage groups to which you are assigned.
  • Maintain a thorough knowledge of the direction and vision for your assigned stage groups. Consistently consider how your research can support the goals of your assigned stage groups, the broader product vision, and company objectives.
  • Conduct problem validation user research projects within your stage groups, and engage Product Managers for collaboration.
  • Respond to solution validation user research inquiries that are escalated by Product Design Managers.
  • Proactively identify strategic user research initiatives that span multiple stage groups, and engage Senior UX Researchers/Staff UX Researchers for guidance and/or collaboration.
  • Actively contribute to UX Research processes and documentation.

Senior UX Researcher

Job Grade

The Senior UX Researcher is a grade 7.

Responsibilities

  • Demonstrate and articulate understanding of the technology and features of immediate and adjacent stage groups.
  • Maintain a thorough knowledge of the direction and vision for immediate and adjacent stage groups. Consistently consider how your research can support the goals of immediate and adjacent stage groups, the broader product vision, and company objectives.
  • Conduct problem validation user research projects within your stage groups, and engage Product Managers for collaboration.
  • Respond to solution validation user research inquiries are escalated by Product Design Managers.
  • Lead strategic user research initiatives that span multiple stage groups.
  • Demonstrate, explain, and teach others how to apply a range of research methods, understanding the balance and trade-offs between smart, scrappy research and rigor.
  • Actively contribute to UX Research processes and documentation.
  • Work in collaboration with Staff UX Researchers to design and deliver training content and workshops.
  • Interview potential UX candidates.

Staff UX Researcher

Job Grade

The Staff UX Researcher is a grade 8.

Responsibilities

  • Demonstrate and articulate understanding of the technology and features of immediate and adjacent stage groups, and have a working knowledge of the end-to-end GitLab product.
  • Maintain a thorough knowledge of the direction and vision for immediate and adjacent stage groups. Consistently consider the holistic user experience and how your research can support the goals of immediate and adjacent stage groups, the broader product vision, and company objectives.
  • Conduct problem validation user research projects within your stage groups, and engage Product Managers for collaboration.
  • Respond to solution validation user research inquiries that are escalated by Product Design Managers.
  • Lead strategic user research initiatives that span multiple stage groups (and possibly the entire product).
  • Demonstrate, explain, and teach others how to apply a range of research methods, understanding the balance and trade-offs between smart, scrappy research and rigor.
  • Actively seek out difficult impediments to our efficiency as a team (process, tooling, etc), and propose and implement solutions that will enable the entire team to work more efficiently.
  • Exert significant influence on the overall objectives and long-range goals of the UX Research team.
  • Identify research training needs for the UX and Product Department. Work with Senior UX Researchers to design and deliver training content and workshops.
  • Interview potential UX candidates

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